Question 1

Do I need an account to start an application?

Accepted Answer

Yes. Your account holds your applications, documents, invoices and messages, so everything for a matter stays in one place. Registration takes about a minute and you are signed in immediately.

Question 2

Can I save an application and finish it later?

Accepted Answer

Every application form saves as a draft. You can leave at any point and pick up from the same step when you come back.

Question 3

How are my documents stored?

Accepted Answer

Uploads go into private encrypted storage. They are never publicly accessible, and files are opened through short-lived links available only to you and the staff assigned to your matter.

Question 4

What file types can I upload?

Accepted Answer

PDF, JPG and PNG files are accepted for most requirements. The upload screen shows the accepted types and the size limit for each requirement.

Question 5

How do I know what stage my application is at?

Accepted Answer

Each application has a status tracker and a timeline showing every change, who made it and when, plus anything still outstanding from you.

Question 6

How long does a filing take?

Accepted Answer

Turnaround depends on the service, the agency involved and how quickly documents are provided. Your application page shows the current stage and any published processing information for your filing.

Question 7

When do I pay?

Accepted Answer

You will see an itemised breakdown of service, government and processing fees before you submit. Payment is taken through our secure checkout and a receipt is issued straight away.

Question 8

Can I see my past invoices?

Accepted Answer

Yes. Payments and invoices are listed in your portal with itemised charges and downloadable copies.

Question 9

Can I speak to someone?

Accepted Answer

You can message your case team from inside the portal or book an appointment for a call or an in-person session.

Question 10

Do you provide legal advice?

Accepted Answer

No. DLNM provides document preparation and filing support. We do not provide legal advice or represent clients before immigration authorities.

Frequently asked questions

Getting started

Documents

Process

Payments

Support

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